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Account Manager
ABOUT EIDOLON:
Eidolon Communications is a growing, full-service direct marketing firm specializing in nonprofit and advocacy clients. Our clients include major international organizations as well as national, local and regional nonprofits.
We provide strategy, management, creative execution, production oversight, and back-end analysis. Our efforts are geared toward achieving and exceeding client goals, within budget and according to schedule.
JOB DESCRIPTION:
The Account Manager will be responsible for the day-to-day fundraising functions of several clients and will serve as liaison between Eidolon staff and our clients and vendor partners. The Manager provides general support and direct marketing production services for the team; and collaborates with strategic, creative, and other staff, managing all schedules, budgets, campaign development execution, analytics, and traffics all facets of their clients’ programs. The Account Manager should demonstrate the ability to work as part of a small team in a very fast-paced office, requiring a high level of self motivation and initiative. This position is a fully remote position. It typically requires a minimum of three to five years of direct response or fundraising experience in an agency or nonprofit environment.
MAJOR DUTIES and RESPONSIBILITIES:
- Maintain and enhance client relationships with superior service and communication
- Help to manage the campaign development process internally, ensuring delivery of high quality campaigns, on time and within budget
- Coordinate production including generating and adhering to schedules, package specs and pricing, and proofing and securing approval on bluelines, set-ups, and package insertions
- Ensure all quality control measures are followed
- Provide management/support for telemarketing and canvassing campaigns
- Coordinate the copy/design/production process for digital campaigns
- Assist with data management, including reviewing and approving counts by code, approving dumps/layouts, file pulls and creating upload files
- Provide additional client service by creating status memos, distributing meeting notes, and responding to client requests in a timely and accurate manner
- Enhance the creative process by contributing to brainstorming, strategic direction, conducting research and scheduling kickoff meetings
- Generate (if needed), understand, and analyze statistical reports including campaign results and expense/budget tracking and projections
SKILLS:
- Effective time management, project management and relationship building
- Excellent oral and written communication
- Analytics, especially with standard fundraising metrics
- Excellent quality control standards, especially proofreading
- Ability to manage/meet deadlines, multi-task, and work well in a fast-paced environment
- Ability to organize and keep accurate records
- Self-starter, with proven leadership skills
- Commitment to the success of the agency and an interest in advancing
- Fluency in current events and media technologies
TO APPLY:
Please email your resume with cover letter, including salary requirement, to jobs@eidolonnyc.com subject line: Account Manager.
Manager, Data & Analytics
ABOUT EIDOLON:
Eidolon Communications is a growing, full-service direct marketing firm specializing in nonprofit and advocacy clients. Our clients include major international organizations as well as national, local and regional nonprofits.
We provide strategy, management, creative execution, production oversight, and back-end analysis. Our efforts are geared toward achieving and exceeding client goals, within budget and according to schedule.
JOB DESCRIPTION:
The Manager, Data & Analytics is responsible for the day-to-day reporting, budget tracking and data collection and analysis for one or more clients. The Manager provides analytical support services for the account team and collaborates with the Data & Analytics Coordinator, as well as the strategic, creative, and production staff to identify relevant data trends and provide conclusions to inform strategies for their clients’ direct marketing programs. The Manager should demonstrate the ability to work as part of a small team in a very fast-paced office, requiring a high level of self-motivation, curiosity, and initiative. This position is available remotely. It usually requires a minimum of five to seven years of direct response or fundraising experience in an agency or nonprofit environment.
RESPONSIBILITIES:
- Drive the client data management process as it relates to campaigns, including creating mail plans, reviewing, processing, and coding (if necessary) file pulls and creating back-end upload files
- Generate and analyze statistical reports including campaign results and expense/budget tracking and projections
- Serve as the primary resource for all other weekly/monthly/quarterly client data needs, including managing the multi-channel data matchback process, overseeing the creation of the KPI Trending Report Suite, contributing content for client program review presentations
- Provide additional client service by responding to ad hoc data-related requests in a timely and accurate manner
KEY SKILLS:
- Ability to present complex reports and analytical findings to a wide array of audiences while maintaining accuracy and relevance
- Advanced knowledge of Microsoft Excel (formulas, pivot tables, lookups, etc.)
- Experience with relational databases (Raiser’s Edge, Every Action, ROI, etc.)
- Ability to quickly learn new tools and provide creative solutions to complex problems
TO APPLY:
Please email your resume with cover letter, including salary requirement, to jobs@eidolonnyc.com subject line: Manager, Data & Analytics.
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