Eidolon Communications
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ABOUT EIDOLON:

Eidolon Communications is a growing, full-service direct marketing agency specializing in non-profit and advocacy clients.

We develop and manage highly effective member and donor communications programs, including online and offline acquisition, renewals and appeals; newsletters and annual reports; and targeted cultivations. We excel in message strategy and development; institutional branding; production management and analysis.

Eidolon’s clients include major national and international organizations as well as local and regional non-profits. Our efforts are geared toward achieving — and exceeding — client goals, within budget and according to schedule.


Account Coordinator

JOB DESCRIPTION:

The Account Coordinator will be responsible for the day-to-day fund raising functions of several clients and will serve as liaison between Eidolon staff and our clients and vendor partners. The Coordinator provides general support and direct marketing production services for the team; and collaborates with strategic, creative, and other staff, managing all schedules, budgets, campaign development execution, analytics, and traffics all facets of their clients’ programs.

The Account Coordinator should demonstrate the ability to work as part of a small team in a very fast-paced office, requiring a high level of self motivation and initiative. This position is available in Boston, New York and/or Washington DC. It typically requires a minimum of one year of direct response or fundraising experience in an agency or non-profit environment.

MAJOR DUTIES and RESPONSIBILITIES:

  1. Maintain and enhance client relationships with superior service and communication.
  2. Help to manage the campaign development process internally, ensuring delivery of high quality campaigns, on time and within budget.
  3. Coordinate production including generating and adhering to schedules, package specs and pricing, and proofing and securing approval on bluelines, set-ups, and package insertions.
  4. Ensure all quality control measures are followed.
  5. Provide management/support for telemarketing campaigns.
  6. Coordinate the copy/design/production process for email campaigns.
  7. Assist with data management, including reviewing and approving counts by code, approving dumps/layouts, file pulls and creating upload files.
  8. Provide additional client service by creating status memos, distributing meeting notes, and responding to client requests in a timely and accurate manner.
  9. Enhance the creative process by contributing to brainstorming, strategic direction, conducting research and scheduling kickoff meetings.
  10. Generate (if needed), understand, and analyze statistical reports including campaign results and expense/budget tracking and projections.

SKILLS:

  1. Effective time management, project management and relationship building
  2. Excellent oral and written communication.
  3. Analytics, especially with standard fundraising metrics.
  4. Excellent quality control standards, especially proofreading.
  5. Ability to manage/meet deadlines, multi-task, and work well in a fast-paced environment.
  6. Ability to organize and keep accurate records.
  7. Self-starter, with proven leadership skills.
  8. Commitment to the success of the agency and an interest in advancing.
  9. Fluency in current events and media technologies.

TO APPLY:

Please email your resume with cover letter, including salary requirement, to jobs@eidolonnyc.com (subject line Account Coordinator).


Manager/Coordinator, Data & Analytics

JOB DESCRIPTION:

The Manager/Coordinator, Data & Analytics is responsible for the day-to-day reporting, budget tracking and data collection and analysis for several accounts. The Manager/Coordinator provides analytical support services for the account team and collaborates with strategic, creative, and production staff to identify relevant data trends and provide conclusions to inform strategies for their clients’ direct marketing programs. The Manager/Coordinator should demonstrate the ability to work as part of a small team in a fast-paced office, and possess a high level of self-motivation, curiosity, and initiative. This position is available in Boston, New York or Washington DC. It usually requires a minimum of one to five years of previous direct response or fundraising experience in an agency or non-profit environment.

MAJOR DUTIES and RESPONSIBILITIES:

  1. Generate, understand, and analyze statistical reports including campaign results and expense/budget tracking and projections.
  2. Support the campaign development process internally by developing and maintaining detailed, accurate, and relevant response and expense metrics to inform decisions.
  3. Prepare and review campaign strategy memos and mailplans.
  4. Serve as the primary resource for client data management, including generating mail plans, reviewing, processing, and coding (if necessary) file pulls and creating back-end upload files.
  5. Maintain individual client costs and budget trackers to ensure campaigns are produced within budget parameters.
  6. Provide additional client service by creating status memos and responding to ad hoc client requests in a timely and accurate manner.
  7. Other duties as assigned.

SKILLS:

  1. Effective time management, project management, and attention to detail.
  2. Ability to present complex reports and analytical findings to a wide array of audiences while maintaining accuracy and relevance.
  3. Advanced knowledge of Microsoft Excel (formulas, pivot tables, lookups, etc.)
  4. Experience with relational databases a plus (Microsoft Access, Raiser’s Edge, Salesforce, Blackbaud CRM).
  5. Excellent oral and written communication.
  6. Analytics, especially with standard fundraising metrics, and ability to quickly learn new tools and provide creative solutions to complex problems.
  7. Excellent quality control standards.
  8. Ability to manage/meet deadlines, multi-task, and work well in a fast-paced environment.
  9. Ability to organize and keep accurate records.
  10. Self-starter, with proven leadership skills and openness to deepening knowledge by regularly seeking and applying feedback.
  11. Commitment to the success of the agency and an interest in advancing.
  12. Interest in current events and a proficiency with media technologies.

TO APPLY:

Please email your resume with cover letter, including salary requirement, to jobs@eidolonnyc.com (subject line Manager/Coordinator, Data & Analytics).